A young woman in a white lab coat talking on a cordless phone at a pharmacy counter, with shelves filled with medication and pharmaceutical supplies in the background.

Complete Care Model

Family Insight’s Complete Care Program takes a whole-person approach to health, combining physical, mental, and social support into one coordinated plan. We go beyond traditional care to address the factors that affect well-being, including housing, food, transportation, and access to resources, giving clients a stronger foundation for lasting health.

Our multidisciplinary team is led by pharmacists and care managers who are available 24/7. They ensure medications are managed safely, guide care decisions, and coordinate seamlessly with doctors, specialists, and community services. Every plan is personalized to meet each client’s unique needs, preferences, and cultural considerations.

Through this approach, we reduce stress, prevent avoidable crises, and help clients maintain stability in their daily lives. By providing education, navigation, and advocacy, we empower clients to understand their health, access essential services, and feel supported every step of the way.

With Family Insight, you’re never navigating care alone—our team is here to provide compassionate guidance and practical support for better outcomes and long-term well-being.

How it Works

Personalized Care Plan

You receive a plan tailored to your needs, preferences, and lifestyle. This plan covers medications, mental health, transportation, food, housing, and other social supports so nothing falls through the cracks.

Dedicated Care Team

Your care is managed by a multidisciplinary team led by a pharmacist and supported by care managers, nurses, social workers, and behavioral health specialists. They coordinate appointments, resources, and follow-ups, ensuring continuous support.

24/7 Support & Guidance

Need help understanding prescriptions, navigating the healthcare system, or accessing essential services? Your team is available anytime to educate, guide, and advocate for you.

Proactive & Continuous Care

We focus on preventing emergencies, reducing stress, and promoting long-term stability. After hospitalizations, transitional care managers coordinate discharge plans and follow-up to help you stay healthy at home.

Whole-Person Outcomes

By combining education, navigation, and advocacy, we empower you to make informed decisions, access critical resources, and achieve lasting well-being—all at no cost to eligible members.